Hello, Voice Search?
Posted by Elizabeth Gage | Under The World of Search Sunday Dec 9, 2007I came across an interesting post by Gregg Stewart on Search Engine Watch last Oct. 12. The growth of directory assistance (DA) services has spawned a new a new sub-category: voice search.
According to Stewart, voice search enables users to access name-based information and/or category-based listings in much the same way as printed White and Yellow Pages, all supported via advertiser sponsorship as opposed to user charges.
There have been a number of these offerings over the years (HelloYellow, 800-411-Metro, etc.), but to date, none were successful at attracting user and advertiser acceptance, the article stated. With today’s mobile-enabled consumer, however, we’ve crossed the first hurdle. We now have users. Lots of them.
The Kelsey Group estimates there will be nearly 270 million calls in 2007 to ad-sponsored/free DA, the vast majority from mobile users. From now until 2012, ad sponsored DA is expected to have a 50 percent compounded annual growth rate and will be the leading DA source by 2012.
Even now, a few companies have already fielded products to attract users and establish a market share. Some of these large players include Jingle Networks (Free411), AT&T (800YellowPages), and even Google with their own GOOG-411.
These providers have a similar offering: users access listings for a category and are then required to listen to a brief, 15-second audio ad from the advertiser before receiving the request information/listing.
Voice search, while not a new concept, is beginning to see a perfect storm of opportunity; users are lining up because of mobile search needs, advertisers are seeking new measurable manners of gaining sales leads, and there’s backing by major brands such as Google and AT&T, Stewart writes. While many mobile opportunities are still in the distant future, voice search represents an opportunity in the here and now.